Why can't I log in to my account?

Sometimes members are unable to log in because their browser needs to be reset.

The problem may be with your browser – it just needs to be reset. Here’s how to do that:

Chrome, Firefox, Edge/Internet Explorer browsers:

1. Hold down the Ctrl + Shift + Delete keys at the same time on your keyboard. 
   
   Note: If you're using a Chromebook, you'll need to press Ctrl + Shift + Alt + Backspace
   
   You’ll see this screen below or one similar to it:

Using Safari on an iPhone or iPad:

1. Open the Settings app.
2. Click Safari
3. Tap Clear History and Website Data

Using Safari on a Mac:

1. Click on History [1] and then in that menu, click on Clear History [2]:
   
   
   
2. This screen will appear:
   
3. Click on the up/down arrows to see all the options of how much you want to go. Click All History:
   
   
   With that selected, click Clear History:

You should now be able to log in to AANA.com.